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The launch of Process 11

by Matt Woodhouse / Friday 3rd February 2017

Process 11

We have recently launched Process 11 – Rob Hardy’s own recruitment business. Rob is flying already, but took a few minutes out of his busy schedule to explain how he become the owner Norfolk’s latest recruitment company.

Tell me about your recruitment background
As with most recruiters, I kind of just ‘fell into it’! After having many years’ experience working within production, engineering and sales/customer service environments, I utilised those skills and experiences into the recruitment sector. I began by managing large scale temporary industrial contracts within the food processing sector and then moved onto my last position, where I built up a successful division covering both permanent and temporary placements in the engineering, manufacturing and construction sectors. I think my previous background has always helped my recruitment career by having a good understanding of how all the processes work and what type of candidates fit into different organisations.

What was your motivation for starting your own recruitment business?
A combination of factors really, I wasn’t unhappy at all in my previous role but after 10 years in recruitment I felt I had an excellent knowledge of the sectors I deal in, good commercial awareness, I wanted to take control of my own future and the time just felt right to take that next step. I think in recruitment; it is one of those things that you often consider but I had to be sure that I was making the right decision. I took the decision to have a chat with SSG and things moved on quickly from there, with all the support and guidance I needed to take that step.

What sectors do you cover?  What roles do you specialise in?
I cover the Engineering, Manufacturing and Civils/Construction sectors. I love working in these sectors and have built up some excellent relationships with clients and candidates across the region. I also enjoy visiting companies and seeing how the various engineering and manufacturing processes work! The roles I cover can range from a shop floor machine operator or an apprentice to a senior engineering or manufacturing manager. I also deal in various disciplines of engineering and construction – it could be mechanical, electrical, design/drafts, project or civils.

What can customers expect when they work with you?
An honest, trustworthy and close working relationship which I like to build over a long period of time. I’m not here to make a quick few quid - I want clients to come back to me time and time again to assist them with their recruitment needs. You can’t always get it right in recruitment, it’s impossible to always find that right candidate and things will sometimes go wrong. However, if you build up trust and respect with clients and candidates, communicate effectively and treat people the way you like to be treated, then you will generally succeed in building those relationships and solving any issues.

What are your long term plans for the company?

Well, early days but busy already which is great and I’m absolutely loving running my own business. Lots to learn still and will gradually build things up. I do have plans to expand later this year and will look to take more staff on to support this when the time is right. First things first though and the priority is to build solid foundations for the company in order for the growth to happen in the future!.
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